General Terms and Conditions for using the website www.evn.bg

I. SUBJECT MATTER

1. This document constitutes the General Terms and Conditions for the use of the website www.evn.bg and its subdomain “Online+” (hereinafter referred to as “General Terms and Conditions”), which regulate the rules for its use, as well as the rules under which access to information and documents is provided on the website, or on the basis of which contractual relations with specific companies within the EVN Group in Bulgaria may arise, be amended, or be terminated.
2. The electronic environment accessible via the Internet, in which all documents or information resources of EVN, as well as of companies within the EVN Group in Bulgaria for which EVN also holds the necessary representative authority, are placed and functionally linked, is referred to as the “Platform”.

2. PARTIES

3. The parties to these General Terms and Conditions, hereinafter also jointly referred to as the “Parties” or individually as a “Party”, are:

1. EVN Service Center EOOD, UIC 200530627, VAT No.: BG200530627, hereinafter referred to as “EVN” or the “platform operator”.

EVN Service Center EOOD administers the website evn.bg and its subdomain "Online+" as a provider of intermediary services. EVN is not responsible for the completeness and timeliness of invitations, offers and (draft) contracts submitted and/or concluded through the Platform.

2. Any person who (personally or through their proxy or through a legal representative) performs a series of actions (legal acts), including providing their consent and accepting these General Terms and Conditions, as a result of which they gain access to and use the Platform (hereinafter referred to as the "Customer" or "User of the Platform"), including for the purposes of establishing, amending, or terminating contractual relations with specific companies within the EVN Group in Bulgaria.

3. Any Trader presented on the Platform who offers goods/services to third parties for commercial purposes (hereinafter referred to as the "Trader" or "User of the Platform"). Products and services of traders — companies within the EVN Group in Bulgaria, other than EVN — are published on the Platform. The Operator informs the Users of the Platform that Traders operate on it and these Traders are related parties with the Operator, and that in the provision of content and the possibility to conclude contracts through the Platform, no activities — including the exchange of information — are identified that would constitute preferential treatment of those related parties (Traders) which could result in unfair competition on the relevant market for goods/services. Contracts for the goods/services presented on the Platform are concluded between the Customer and the respective Trader offering the good/service.

 
Proxy representation
4. EVN possesses the necessary representative authority (acts in accordance with the proxy representation the company has from other companies within the EVN Group in Bulgaria) in connection with the provision of information resources within the Platform and with the legal relations with the Customers arising under these General Terms and Conditions.

3. DEFINITIONS

5. In these General Terms and Conditions and in the documents related thereto, the terms used will have the following meaning:
5.1. “Electronic document” means an electronic document as defined in Art. 3, item 35 of Regulation (EU) 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93/EC (OB, L 257/73 of 28 August 2014), hereinafter referred to simply as "Regulation (EU) No. 910/2014" or the relevance in law given to the term “electronic document” by the Bulgarian or European legislation in case of amendment of the current one. Written form shall be deemed observed if an electronic document is composed containing an electronic statement.
5.2. “Electronic statement” means a verbal statement presented in digital form through a generally accepted standard for converting, reading and presenting information, or the relevance in law given to the term “electronic statement” under Bulgarian or European legislation in case of an amendment of the current one.
5.3. “Author of the electronic statement” means the natural person who is indicated in the statement as its maker. The holder of the electronic statement is the person on whose behalf the electronic statement has been made.
5.4. “Addressee of the electronic statement” may be a person who, by virtue of the law, is obliged to receive electronic statements, or a person who, based on unambiguous circumstances, may be deemed to have agreed to receive the statement in electronic form.
5.5. “Electronic statement intermediary” means a person who, on behalf of the holder, the author, or the addressee, sends, receives, records, or stores an electronic statement, or performs other services related to it.
5.6. “Electronic signature” means an electronic signature as defined in Art. 3, item 10 of Regulation (EU) No. 910/2014, or the legal meaning attributed to the term “electronic signature” under Bulgarian or European legislation in case of amendment of the current one.
5.7. “Advanced electronic signature” means an electronic signature as defined in Art. 3, item 11 of Regulation (EU) No. 910/2014, or the legal meaning attributed to the term “advanced electronic signature” under Bulgarian or European legislation in case of amendment of the current one.
5.8. “Qualified electronic signature” means an electronic signature as defined in Art. 3, item 12 of Regulation (EU) No. 910/2014, or the legal meaning attributed to the term “qualified electronic signature” under the Bulgarian or European legislation in case of amendment of the current one.
5.9. “Electronic mail” means an electronic means of storing and transmitting electronic messages over the Internet through standardized protocols.
5.10. “Electronic link” means a hyperlink indicated on a specific internet page which enables automated redirection to another internet page, information resource, or object through standardized protocols.
5.11. “Account” means the visual manifestation of a set of personal data and information or commercial information provided at the will and with the express consent of the person - natural or legal - related to a specific computer or online user of the electronic environment, designated as the Platform.
5.12. “Registered user” means a user of the Platform who has performed on their own behalf (personally) or in their capacity as a proxy, all actions necessary to create an Account, including, but not limited to - having proved at their own will, or upon execution of their given powers, their explicit consent for the processing of personal data and information or commercial information in connection with the registration process and the receipt (creation) of an Account.
5.13. “Customer/User” is any natural person aged 18 or over, or any legal entity/other legal formation that: 1. accesses the content of the website, or 2. has requested the creation and use of a registered user account; or 3. submits an offer and/or concludes a distance contract for purchase and sale through the Platform. By accessing the content of the Platform, the Customer/User shall be deemed to have given their consent to the content of these General Terms and Conditions.
5.14. “Trader” - a legal entity presenting goods/services on the Platform, including providing the possibility to conclude a distance contract for them.
5.15. “Website/Platform” – the web address evn.bg, providing electronic content, including a space for legal entities within the EVN Group through which they offer their goods/services for sale.
5.16. “EVN Online Plus” is part of the technically and administratively defined and organized activities and functionalities of the Platform and means the electronic environment accessible via the Internet that allows legally binding electronic statements to be made towards companies within the EVN Group in Bulgaria in accordance with the applicable legislation, which statements produce the legal effects intended by the Parties.
5.17. “Good/Service” – any product or service, which, as digital content, is available on the Platform and is provided by a Trader belonging to the EVN Group in Bulgaria.
5.18. “Contract” – these General Terms and Conditions or the distance contract concluded between the Trader and the Customer for the purchase and sale of Goods and/or Services through the Platform.
5.19 “Content of the Platform”:

1. all information available on the Platform that is freely accessible by any user of the website through a device connected to the Internet

2. the information on the Platform related to the Goods and/or Services and/or the tariffs applied by a Trader represented on the site

3. data concerning a Trader represented on the Platform.

5.20 “Commercial communications” - any type of communication sent via electronic communication channels (such as electronic mail, SMS, mobile push / web push notifications, etc.), containing general and thematic information regarding offers from a Trader or a company within the EVN group of companies, information regarding the Goods and Services presented on the Platform, as well as other commercial communications such as market and consumer surveys.
5.21. “Specifications” – all characteristics and/or descriptions of the Goods and Services as indicated in their description by the Traders providing them.
5.22.  “Related parties” – legal entities within the group of companies to which the Operator or a Trader represented on the Platform belongs.

4. GENERAL PROVISIONS

 Access to the Platform and Acceptance of the General Terms and Conditions
6. Access to the content of the Platform is carried out via the Internet, through a browser on the User’s end device.
7. The website evn.bg and its subdomain EVN Online Plus enable the Users of the Platform to access various information resources and to use different services related to, or arising in connection with, their relations with the companies of the EVN Group — for example, payment of bills for electricity consumed, submitting a request for concluding a contract with a Trader through the Platform, and other similar actions, depending on the functionalities available.
8. When a User/ Registered User submits a request for the conclusion of a contract for a specific Product / Service through the Platform, the request and the data contained therein are provided to and processed by the respective company within the EVN group that supplies the relevant Product / Service and that will be the contracting party to the requested agreement.
9. Information on how each of the companies within the EVN Group processes personal data in its relations with Customers for and in connection with the Products/ Services offered on the Platform is contained in the privacy statement of the respective company. The privacy statements of the individual companies of the EVN Group are available here, and the User must familiarize themselves with them before providing their personal data to the Operator and/or to a Trader represented on the Platform.
10. By accessing and/or registering on the Platform, the User confirms that they have read, understand, and accept these General Terms and Conditions for its use. If the User does not accept the terms, they should not use the Platform. These General Terms and Conditions are binding upon the Use for an indefinite time.
Amendment of the General Terms and Conditions
11. EVN is entitled to unilaterally amend or replace these General Terms and Conditions, any information or documents available on the Platform, as well as the services offered on it.
12. Changes to the General Terms and Conditions or their replacement shall take effect from the date of their publication or from another date explicitly specified by EVN.
13. For the supply of goods or services by companies within the EVN Group in Bulgaria, requested by the Customer, in which case individual contractual relations may arise with a specific subject, prices, delivery time and other conditions, the Customer shall receive and become acquainted with the specific conditions of the respective contract. For the acceptance of any contractual conditions regarding the supply of goods or services, other than the relations regulated by these General Terms and Conditions, the Customer shall give their explicit consent (confirmation).
Registration and account. Representation by a proxy
14. For certain functionalities of the Platform, registration by the User is required, which grants them the status of a Registered User.
15. When registering for certain functionalities, the User must provide accurate, up-to-date and complete data. The User is responsible for the confidentiality of their identification data and for all actions performed through their account. The username and password selected after successful registration are considered data identifying the person — the Registered User — and enabling EVN to verify them before granting access to the respective information resource. Therefore, the User is obliged to keep their username and password confidential and not to pass them on to others. Any use of a username and password, including all or any actions performed by a person using a specific username and password, shall be considered legally binding (including giving rise to legal consequences) with respect to the person who is the Registered User. The latter undertakes to immediately notify EVN, in its capacity as the Platform operator, in the event of unauthorized access to their account or the likelihood of such access (for example – a lost password, atypical requests, and others).
16. A User of the Platform may, in the capacity of a proxy, perform actions on behalf of a third party – a Customer (e.g., request the conclusion of a contract or similar actions), in which case the User: (i) declares and warrants that they possess the necessary representative authority to act on behalf of that third party, (ii) upon request or in accordance with the instructions in the respective electronic forms on the Platform, undertakes to provide information and documentation evidencing their representative authority, and (iii) undertakes to provide the represented party with all information and documentation sent to the representative by the relevant company within the EVN Group in connection with the actions performed, including but not limited to information regarding the requested services (contracts, privacy statements, and similar documents).   
Nature of a service provided through the Platform. Pre-contractual information. Conclusion of a contract with a trader-user of the Platform
17. The Platform provides general information about the Goods / Services offered by the Traders represented on it and acts as an intermediary for announcements made by Traders, providing a technological means for connecting them with potential Customers.
18. Unless explicitly stated otherwise, EVN, in its capacity as the Platform operator, is not a party to the contracts for Products/ Services concluded between a Trader and a Customer. Any document concerning the legal relationship between the Trader and the Customer and having a legal or financial nature is prepared, sent, and/or amended by the Trader and/or the Customer and establishes legal or financial relations solely and exclusively between the Trader and the Customer, to which EVN is not a party.
19. A description of the sequence of actions undertaken by the Customer and the Trader for requesting an offer, confirming an offer, pre-contract information regarding the provision of Goods/ Services, and the conclusion of a contract between the Trader and the Customer is available here.
20. The specifications of the Goods/ Services presented on the Platform, the prices for their provision, as well as the quality of the Goods/ Services, are the responsibility of the respective Trader providing them.
21. Each Trader warrants that they are entitled to offer the respective Goods/ Services and that their description on the Platform is complete, accurate, and not misleading with respect to the entity providing them, their characteristics, or their prices.
Prices, fees and commissions
22. The prices of the Goods/ Services offered on the Platform are determined by the respective Trader and are displayed as final prices, inclusive of taxes (where applicable), fees, and others.
23. Payments from the Customer to the Trader in connection with the contracts concluded between them are regulated in their respective contracts.
24. The Platform Operator does not process payments between the parties who have concluded a contract through the Platform.
25. The Platform Operator does not charge additional costs or fees (commissions) for payments made to a Trader, including through the EVN Online Plus system. In the event that a Customer identifies a fee charged after a card payment made through EVN Online Plus, they should contact their card-issuing bank to verify that bank’s terms and conditions applicable to the type of bank card used by the Customer.
Commercial communications
26. By accepting these General Terms and Conditions, the Customer agrees to be the recipient of Commercial Communications and/or periodic notifications containing general and thematic information regarding offers from a Trader belonging to the EVN group of companies, information regarding the Goods and Services presented on the Platform, as well as other commercial communications, such as market and consumer surveys. The Customer may withdraw their consent to receive Commercial Communications by contacting the Platform Operator or a Trader represented on the Platform.

5. INTELLECTUAL PROPERTY

27. The rights to the Platform (software, design, trademarks) belong to EVN Service Center EOOD.
28. The Traders from the EVN group represented on the Platform grant the Platform Operator the right to use the published content for the purposes of presenting the offered services (including display, storage, technical processing).
29. Copying, distributing, or reproducing information from the Platform without the explicit consent/authorization of the Platform and/or the Trader represented on it, as well as any other unlawful use of content/technologies, is prohibited.

6. PERSONAL DATA PROTECTION

30. The Platform Operator is a personal data controller. For accessing and using the Platform, as well as for performing specific operations for and in connection with the goods or services presented on the Platform, the Customer’s personal data are processed by the Operator of the Platform in accordance with its Privacy Statement, available at the following page.
31. The Traders represented on the Platform are personal data controllers and process the personal data of their Customers. The privacy statements containing the methods of processing personal data by the Traders represented on the Platform are available at the following page.
32. When performing actions aimed at requesting and receiving products, goods, or services from the Traders represented on the Platform, the Customer receives information regarding the name and details of the respective Trader, as well as a link to its Privacy Statement.

7. VALIDITY CONDITIONS FOR ELECTRONIC STATEMENTS

Making electronic statements. Electronic documents and electronic signing
33. The parties agree and accept in their relations as agreed that: (i) any electronic signature and/or advanced electronic signature used (affixed) by the Customer has legal force equivalent to that of a handwritten signature; (ii) the legal force of the aforementioned electronic signatures, being equivalent to a handwritten signature, shall be deemed expressly and unequivocally agreed in their legal relations as parties under these General Terms and Conditions or in relation to any other legal relationship (including contractual) arising between the parties or companies within the EVN group, for which EVN acts in the capacity of a proxy representative in the legal relations with Customers.
34. The Parties to these General Terms and Conditions agree that:
34.1. When using the Platform and the functionalities of EVN Online Plus by performing actions for requesting various services through the available functionalities (e.g., bill payment, requesting an offer, etc.), by completing the respective electronic forms, pressing virtual buttons or electronic hyperlinks (links), and/or by entering various verification and confirmation codes, the User of the Platform makes an electronic statement within the meaning of the applicable legislation, including within the meaning of the  Electronic Document and Electronic Trust Services Act (EDETSA), by which they express their will for the respective legal consequences to arise in the form of an electronic document within the meaning of the EDETSA;
34.2. In the relations between the User of the Platform (including the respective company within the EVN group) and EVN in its capacity as the Platform operator, the authorship of electronic statements shall be established pursuant to Art. 13, para. 1 in conjunction with Art. 13, para. 4 of the EDETSA. For the avoidance of any doubt, the entry of a Username and Password when accessing the Account shall constitute a means of uniquely identifying the Registered User as the author when submitting electronic statements. The parties agree that the electronic statements received under this procedure shall be considered signed with a simple electronic signature, having the effect of a handwritten signature in the relations between them, as defined in Art. 3 (10) of Regulation (EU) No. 910/2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93/EC and Art. 13, para. 4 of the EDETSA.
34.3. Communication between the Parties regarding the use of the Platform shall be carried out electronically, including by e‑mail, and may include electronic messages that are automatically generated and/or sent through the Platform, by e‑mail, short text messages (SMS), within the Registered User’s Account, or in another manner.
34.4. EVN and the respective User of the Platform (including the respective company from the EVN group) may store, in the log files of its server, the IP address as well as any other information necessary for identifying the Registered User or for reproducing the Parties’ electronic statements (exchange of electronic documents, including:  sending and receiving electronic messages; requesting and concluding contracts; acceptance of Privacy Statements and similar), in the event of a legal dispute or proceeding.
34.5. Notwithstanding the agreement expressed between the Parties in the preceding paragraphs, they declare and confirm their will that:
34.5.1. For the purposes of the legal relations arising between the parties under these General Terms and Conditions, the parties agree that they are the addressees of each electronic statement that one party has sent and the other has received as a statement in electronic form.
34.5.2. Electronic statements made by the Parties under these General Terms and Conditions through the technical functionalities of the Platform, including when they are made and confirmed through the username and password created by the Customer, shall have the validity of a handwritten signature pursuant to the Electronic Document and Electronic Trust Services Act with reference to Regulation (EU) No. 910/2014 of the European Parliament and of the Council, or any other Bulgarian or European legislation regulating the validity of the types of electronic statements constituting signatures.
34.5.3. The Parties to these General Terms and Conditions, that have made an electronic statement (including - signed a document or made a unilateral written electronic statement) by creating and sending it through the functionalities of the Platform, agree that: (i) they are the authors of the electronic signatures affixed to each electronic document they have signed, by which an agreement between two or more persons is reached or a unilateral written statement is made regarding facts, circumstances, and the related will of the signing person(s);
(ii) the legal force of the electronic signature in their relations is equivalent to that of a handwritten signature, in the same manner as the law equates a qualified electronic signature to a handwritten signature;
(iii) the agreement expressed by them is made within the meaning of Regulation (EU) No 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93/EC, as well as the Electronic Document and Electronic Trust Services Act (EDETSA), and the regulatory acts that amend, replace, or are adopted in connection with the implementation of the aforementioned Regulation and Act; (iv) the electronic statements made by the parties are valid upon their sending, respectively — upon their receipt, through the electronic systems unilaterally indicated by or agreed between the parties, such as, for example, electronic mailboxes.

8. RIGHT OF WITHDRAWAL

35. The provisions of this section governing the so‑called “right of withdrawal” apply solely to Customers who are natural persons and who qualify as consumers within the meaning of the Consumer Protection Act (CPA).
35.1. The Platform Operator – EVN – informs every Customer using the Platform of the rights they possess and may exercise in their capacity as a consumer, namely:

1. A Customer who qualifies as a consumer within the meaning of the CPA has the right, without owing compensation or penalty and without stating a reason, to withdraw from a distance contract, if such a contract is concluded with a Trader or with EVN for any reason, by notifying the respective Trader, or EVN, as applicable, of their withdrawal in written (including electronic) form within 14 days from the date of conclusion of the contract.

2. To exercise the right of withdrawal, the Customer may use a standard withdrawal form or may unambiguously declare their decision to withdraw from the respective contract in another manner.

3. When the right of withdrawal is exercised, the Trader (or EVN, as applicable) shall be obliged to refund all payments received from the Customer under the respective contract (if any), without undue delay and in any event no later than 14 (fourteen) days from the date of receipt of the withdrawal. If, prior to exercising the right of withdrawal, the Customer has requested that the performance of the respective contract begin before the expiry of the period for exercising the right of withdrawal, the Customer shall owe a proportionate amount corresponding to what has actually been provided to them under the respective contract up to the moment the Customer notified the Trader or its proxy (respectively — EVN, if applicable) of the exercise of the right of withdrawal.

4. The payments made by the Customer are refunded by using the same means of payment used by the Customer in the initial transaction.

35.2. When the Customer wishes the performance of the contract to commence before the expiry of the period for exercising the right of withdrawal, the Customer has the option to expressly indicate this by marking the field stating: “I agree that the performance of the Contract shall begin before the expiration of the 14-day period for exercising the right of withdrawal.”

9. MODIFICATION, LIMITATION, SUSPENSION OF ACCESS TO THE PLATFORM. LIABILITIES

36. The Platform Operator – EVN – is entitled to:

1. make changes to the manner in which Customers access the Platform

2. temporarily limit, with respect to Customers, functionalities or the content of information or documents located on the Platform in cases of technical difficulties or force majeure circumstances that hinder access to or the functioning of the Platform

3. permanently terminate access to the Platform for individual Customers or for all Customers.

 
37. With respect to a specific Customer, EVN is entitled to unilaterally and without prior notice terminate access to the Platform in the following cases:
37.1. It has been established or can be reasonably assumed that the Customer disseminates through the Platform messages containing advertising, commercial, obscene, offensive, defamatory and/or threatening texts and/or images, including those of a religious, faith-based, or political nature, as well as materials with pornographic or other content that is prohibited by law or whose dissemination is inadmissible in accordance with generally accepted moral norms;
37.2. It has been established or can be reasonably assumed that the Customer: (i) violates the laws of the Republic of Bulgaria or international acts to which the Republic of Bulgaria is a party; (ii) violates rights with its activities, makes damages or damages the good image of EVN or other persons; (iii) performs actions that endanger the performance capability of the software and technical means through which the services are provided, including to other operators.
38. The limitation or termination of the Customer’s access to the Platform does not result in the amendment or termination of other legal relations that have arisen between the Customer and a Trader (respectively — EVN, if applicable), or with other companies from the EVN group in Bulgaria.
39. The Platform Operator – EVN – shall not be liable to the Customer for damages (including incurred losses or lost profits) that may arise as a result of the use of, or the suspension of access to, the Platform.
Information systems
40. The Platform Operator – EVN – shall not be liable for the functionality or the content of internet pages to which links on the Platform redirect, nor for any disruptions in operability or in the provision process related to the software or technical infrastructure of other operators on the Internet or of telecommunications connections within and/or outside the country, as a result of which the Customer is unable to use the Platform and/or its functionalities, in whole or in part.
41. The Platform Operator – EVN – shall not be liable for access to a Platform Account carried out by unauthorized persons due to the Customer’s fault, as a result of improper or negligent handling of the system or the Customer’s disclosure of the unique identification factors to third parties.
42. The Platform Operator – EVN – maintains an archive of all information and documents exchanged with the Customer (including correspondence via e‑mail), including all declarations of intent made by the Customer to EVN through the Platform. In the event of a dispute between the Customer and a Trader, or between the Customer and EVN, the archived data regarding each declaration of intent of the parties, as well as the information and electronic documents shall be considered evidence of the facts and circumstances arising in the relations between the parties. 
43. The User is entitled, at any time, to cease using the Platform, to delete their registration on it, and to request the destruction of all data stored in the information systems of EVN as part of the functionalities.

10. Applicable law and disputes

44. The legislation of the Republic of Bulgaria shall apply to all issues not settled by these General Terms and Conditions.
45. Disputes arising between EVN and the Customer in connection with the use of the Platform, or as a consequence of any legal relationship that has arisen, been amended, or terminated as a result of the use of the Platform, shall be resolved through negotiations. The Customer shall be entitled to propose alternative mechanisms for resolution of a particular dispute (including through mediation) in the event that during the negotiations is not reached an agreement between the parties.
45. In case that the out-of-court resolution of the dispute between EVN and the Customer turns impossible, then the dispute shall be referred for settlement to the competent court, as the applicable legislation is the Bulgarian legislation.

Effective as of: 31.03.2026